I had asked for our money back as it was not what we were promised but they didnt even offer 1 cent as an apology. I just want to put my experience on this site to hopefully avoid this happening again to another family, as Harrahs nor the Hotel care less about the guests, and it is heartbreaking after travelling so far. I then forwarded my complaint to the Las Vegas Consumer Affairs office and the Governor of Las Vegas's office as Harrahs response to the Las Vegas Consumer Affairs office was full of complete lies about our stay and I was so upset that I took it further. I left a letter of complaint for the Hotel Manager after we had checked out advising how upsetting our stay had been and also emailed Harrahs again when I got home to let them know, but they had more or less replied that as it gets so booked that they had to give our rooms away and that sort of thing is quite ok to happen, even though we had the promise from Harrahs they couldnt have cared less. They do have a lovely pool area but it is constantly closed for wedding functions and after calling the front desk was advised we could go over to Caesers Palace for a swim but we didnt find this out till our last day so that was very dissappointing also. My room had filthy torn sheets which looked like they had not been changed from the previous guest and I had to request for them to be changed before I could sleep in them. They couldnt have cared less, their staff are amongst the rudest I have encountered any where in the world, they just check everyone in like pack horses and their is no customer service whatsoever, no offer to help with luggage and people are dragging their luggage themselves all through the casino floor to the lifts. They put us all on different floors and had my mother in tears as she became lost and couldnt find her way back to our rooms. It was devastating to travel all that way again from AUSTRALIA via HAWAII and we did not get anything like we had been promised nor did we receive any "phenomenal service" The staff were very rude to us on arrival. I advised that we would be arriving quite late several times which they advised me would be fine and of coarse when we arrived they had given our rooms AWAY.It was horrifying but we were advised that is something that happens all the time. I like the location being so close to Caesers Palace and thought it would be nice and central for my parents to get around also so that is why I chose it the 2nd time as it does have the location going for it. I certainly hope that the phenomenal service you receive on your upcoming visit will convert any ill feelings you may currently have about Flamingo into rave reviews! My offer still stands to block your three rooms near each other and with fabulous views, but, once again, we will not be applying any discounts or complimentaries to said rooms.I look forward to hearing back from you so that we may get these rooms reserved and blocked for your next visit! Thanks for this opportunity to serve you once again." So as I was promised "phenomenal service" this time I took this to mean they would look after my family and booked again with the hotel. Finally I received an email advising "We do understand your concerns and I regret that you felt mistreated in any way. After a disappointing stay in 2005 I emailed Harrahs for help advising them that I would like to try and stay again and will be returning with my parents (both in their 70's) so I wanted to make sure that this stay would be a special one for my parents as it was their first visit to Las Vegas.
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